Download Project On MTNL PDF

TitleProject On MTNL
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Document Text Contents
Page 1

A STUDY ON
CUSTOMER SATISFACTION FOR MTNL
PRODUCTS AND SERVICES AND ITS

ROLE IN BUILDING BRAND EQUITY
FOR THE COMPANY.

Submitted in partial fulfillment of the requirements

for the Award of the Degree of

Bachelors OF Business Administration

Guided By: Submitted By:

Mrs. Riya Sharma Vipul

Project Coordinator Enroll No.:

MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES
(Affiliated to Guru Govind Singh Indraprastha University)

Page 2

CERTIFICATE

This is to certify that the project entitled “MEASUREMENT OF CUSTOMER SATISFACTION

FOR MTNL PRODUCTS AND SERVICES AND ITS ROLE IN BUILDING BRAND

EQUITY FOR THE COMPANY”, done by Mr. Vipul ; Enrollment No. is an authentic work

carried out by him at Maharaja Agrasen Institute Of Management Studies under my guidance.

The matter embodied in this project work has not been submitted earlier for the award of any

degree or diploma to the best of my knowledge and belief.

Mrs. Riya Sharma

Project Coordinator

Page 27

CHAPTER 4
DATA ANALYSES & FINDINGS

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